Onkiza Return and Exchange Policy

At Onkiza, we strive to ensure our customers are completely satisfied with their purchases. To facilitate this, we offer a comprehensive return and exchange policy. Below, you will find all the details you need to understand our process.

Return and Exchange Options

We offer three main options for returns and exchanges:

1. Store Credit: If you prefer, we can issue store credit for the value of your returned item.
2. Refund: We can process a refund to your original method of payment.
3. Exchange: You can exchange your item for another product of equal value.

Return/Exchange Window

To be eligible for a return or exchange, your item must be:

• Unworn or unused
• With tags
• In its original packaging

You have a 7-day window from the date of receipt to initiate a return or exchange, except for fragrances.

Defective Items and Warranty

If any of your purchases are defective, you are entitled to a warranty repair. This warranty is valid for up to 1 year from the date of receipt. Please contact our customer service team to arrange for the repair.

Non-Returnable Items

Please note that we cannot accept returns on:

• Sale items
• Gift cards

How to Initiate a Return or Exchange

To start a return or exchange, please visit our store at onkiza.com and follow the instructions provided in the returns section. For any additional assistance, our customer service team is always ready to help.

Thank you for shopping with Onkiza! We appreciate your business and are committed to providing you with the best possible shopping experience.

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For more information, please visit our FAQ page or contact our customer service team directly.