FAQ - Onkiza

FAQ

Onkiza: Your Privacy and Security Are Our Top Priorities Welcome to Onkiza! We are delighted to have you here. At Onkiza, we prioritize your privacy and security above all else. Here’s everything you need to know about how we handle your personal information and ensure your shopping experience i...

Are there quicker shipping options?

Onkiza Shipping Options Welcome to Onkiza! We understand that when you shop online, you want your items delivered quickly and efficiently. That's why we offer a range of shipping options to suit your needs. Whether you need your items in a hurry or are happy to wait a little longer, we have the ...

Can I collect or pick it up from your address?

Onkiza: Shipping and Collection Policy Welcome to Onkiza! We are delighted to have you as part of our community. To ensure a smooth shopping experience, we would like to clarify our policies regarding shipping, collection, and returns. Can I Collect My Order from Your Address? Unfortunately, ...

Do you do custom branding or logo?

Onkiza Custom Branding FAQ Welcome to Onkiza's FAQ page! We are thrilled to help you understand more about our custom branding services. Below, you'll find detailed information about our custom branding options, minimum order quantities, and how you can get started. What is Custom Branding? Cu...

Do you have a walk in shop?

No, we do not have a walk-in shop.

Do you have stock?

Do You Have the Item in Stock? If the item is listed on our website and it states "In Stock", then yes, we do have the item available. You can go ahead and place your order with confidence. How Do I Place an Order? Placing an order on Onkiza is simple and straightforward: Browse our online st...

Do you offer Cash on Delivery COD?

We unfortunately do not offer cash on delivery.

Do you offer promotions?

We do! We offer discounts for qualifying first-time buyers, discount promos on Mondays, Wednesdays, Fridays, and Weekends and discount promos on public holidays. Subscribe to our emails and Follow us on Instagram on Instagram to get notified. We typically give even more promotions during Black Fr...

How does payment work?

You can pay online via any of the payment methods provided at checkout.

How do I buy from Onkiza?

Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout' Fil...

How do I cancel my order that has been shipped?

Your order unfortunately cannot be cancelled because it has already been dispatched and it's on route to your address. You can however return it to us once it has arrived at your address.

How long will it take?

Order Processing: We know you're excited to receive your purchases, which is why we strive to process your order within 1-3 days of placement. Our team works diligently to ensure your items are packed and ready to go as quickly as possible. Shipping Time: Once your order has been shipped, you can...

I placed an order online and paid but I didn’t receive an order confirmation?

Please check your spam, junk, and other folders. If you have checked and it is still not there, please contact us.

Please give me an estimated time on when I can expect it.

What are your shipping details?

Onkiza: Your Ultimate Destination for Fast and Reliable Delivery Services Welcome to Onkiza, your go-to online store for all your shopping needs. At Onkiza, we pride ourselves on providing top-notch delivery services to ensure your orders reach you in a timely and efficient manner. Here's everyt...

What are your shipping details?

What is the delivery fees?

Onkiza: Your Go-To Destination for Stylish Finds Welcome to Onkiza, your ultimate online shopping destination for all things stylish and trendy. At Onkiza, we are committed to bringing you the latest fashion trends, unique designs, and high-quality products that will elevate your style game to t...

What is your return policy?

Onkiza Return and Exchange Policy At Onkiza, we strive to ensure our customers are completely satisfied with their purchases. To facilitate this, we offer a comprehensive return and exchange policy. Below, you will find all the details you need to understand our process. Return and Exchange Opt...

When will I get my order?

Where are you based? Would I be able to do collection?

We are based in London, England, however, unfortunately, you are not able to collect or pick it up because we do not hold stock at our address.

Where can I get one?

You can get one only through our website - onkiza.co.uk We do not have any physical shops.

Will I be charged customs vat and duties?

We are in the UK but the item is shipped to you from our overseas warehouse. Please note that you may be subjected to paying extra vat and duties which will be entirely to your account.