FAQ - Onkiza

FAQ

Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Onkiza. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We do not sell, rent or oth...

Are there quicker shipping options?

Yes, there are quicker options but they are too expensive, so we do not offer them.

Can I collect or pick it up from your address?

No, you cannot collect or pick it up because we do not hold stock at our address. We only accept returns there.

Do you do custom branding or logo?

Yes, we do custom branding. The minimum order quantity is 50,000 pieces.

Do you have a walk in shop?

No, we do not have a walk-in shop.

Do you have stock?

If the item is on our website and it states "In Stock", then yes, we do. You can place your order.

Do you offer Cash on Delivery COD?

We unfortunately do not offer cash on delivery.

Do you offer promotions?

We do! We offer discounts for qualifying first-time buyers, discount promos on Mondays, Wednesdays, Fridays, and Weekends and discount promos on public holidays. Subscribe to our emails and Follow us on Instagram on Instagram to get notified. We typically give even more promotions during Black Fr...

How does payment work?

You can pay online via any of the payment methods provided at checkout.

How do I buy from Onkiza?

Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout' Fil...

How do I cancel my order that has been shipped?

Your order unfortunately cannot be cancelled because it has already been dispatched and it's on route to your address. You can however return it to us once it has arrived at your address.

How long will it take?

- We process your order within 1 - 3 days. - Orders are delivered once shipped within 1- 9 working days to major cities

I placed an order online and paid but I didn’t receive an order confirmation?

Please check your spam, junk, and other folders. If you have checked and it is still not there, please contact us.

Please give me an estimated time on when I can expect it.

The estimated transit time from our warehouse to you is 7 - 15 working days (1 - 3 weeks). Please note: Total delivery time consists of the handling time and transit time. The handling time is 1 - 3 working days (Onkiza has to process your order and put all your items through its strict quality...

What are your shipping details?

- Delivery fee is £2.49 however, we offer FREE DELIVERY when your order value is over £30. - Door courier delivery to all locations. If the courier is unable to reach you, it will then be sent to your nearest PAXI collection point to ensure delivery. - We process your order within 1 - 3 days. - O...

What are your shipping details?

What is the delivery fees?

The delivery fee is £2.49, however, we will ship to you for FREE if you spend over £30.

What is your return policy?

\ - We offer store credit, refund, and exchange\. \ - your return/exchange window is 7 days for unworn or unused, with tags, and in its original packaging except for fragrances\. \ - If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty ...

When will I get my order?

The transit time from our warehouse to you is 1 - 9 working days. Please note: Total delivery time consists of the handling time and transit time. The handling time is 1 - 3 working days (Onkiza has to process your order and put all your items through its strict quality-control tests.)

Where are you based? Would I be able to do collection?

We are based in London, England, however, unfortunately, you are not able to collect or pick it up because we do not hold stock at our address.

Where can I get one?

You can get one only through our website - onkiza.co.uk We do not have any physical shops.

Will I be charged customs vat and duties?

We are in the UK but the item is shipped to you from our overseas warehouse. Please note that you may be subjected to paying extra vat and duties which will be entirely to your account.